Terms and Conditions
Shipping and Deliveries
Depending on the region that your office is located, we will arrange for you to use either UPS or Deliver-It in order to ship your cases to us.
Because the shipping method will be determined by your location, please note that you will not be able to select which courier you wish to use.
Shipping is charged at $27.00 for UPS & $11.50 for Deliver-It, on a per-invoice basis.
Guarantee
Ultimate Styles Dental Lab will offer a guarantee as follows: The completed restoration is guaranteed to (1) be free of defects
due to materials and workmanship, (2) fit the provided impression or model, and (3) be fabricated according to the specifications indicated on the prescription form.
Failure due to de-bonding, poor occlusion, and damages resulting from accident, neglect, and abuse are not considered to be the result of inferior workmanship and are thus not covered. Our guarantee ends upon delivery to the patient’s mouth. In the event that re-prep and /or a new impression become necessary, these are not considered to be result of inferior lab workmanship, and are thus not covered by the warranty. Such cases will be charged 100% for remake.
If you experience any problems with the restorations, return the original dental restoration and submit the original prescription or invoice indicating the patient name.
Returns
Returns are only accepted in the event that the completed restoration does not meet the conditions of the guarantee as described above.
Any other cases returned after completion is liable for full lab charges.
Invoices and Statements
Invoices are delivered upon completion of each case. Monthly statements are issued at the end of each month and mailed to your office.
Payment Policy
All outstanding balances are due within 30 days of the statement date, typically the last business day of the month. Balances not paid within 30 days of the statement date are subject to 2% monthly finance charge, applied on a monthly basis. Any accounts 30 days overdue may be put on hold or will receive any further orders C.O.D.
A fee of $50.00 will be charged for all returned checks.
Should the need for litigation arise for any reason, the losing party shall pay the attorney fees and court cost of both parties.